As a user (guest or member) of the portal, we understand that you will have some concerns about online privacy. We at Verbena store all the information that you provide, with utmost care and security, while ensuring that no third-party gets access to it.
Collection and Use of Personal Information
What data is collected
You can freely access the general features on the website, however, there are certain interactive services that might invite you to submit some information about yourself. You might be asked to provide personal or non-personal information before proceeding further when using certain services that’ll require enhanced and personalised experience on www.verbenaweddingplanning.com. We may also collect the browsing data of all the visitors who visit the website as this helps us to cater the best data to our audience.
Authorisations and verifications
We can’t be held responsible for any information that is not specifically asked by us on our website. All the login details would be available for your use, and all the activities that occur using your password are solely your responsibility, whether authorised by you or not. If in case you come across any suspicious activity, you must immediately notify us of the unauthorised use of your password. Our support team will do all the necessary action to revert the outcomes of the unauthorised usage. In the case of unauthorised usage, for security purposes, we might request you to answer some additional questions or might also ask for a valid ID proof (such as your driving license, bank passbook statement, utility bill, etc.) before handing over your account back to you. You can rest assured that the information and documents you provide at the time of recovery will only be used for identity verification and will not be stored on our servers. If at any moment, we discover any foul-play or any infringement of our policies, we have all the right to suspend a customer’s account either temporarily or permanently.
Subscription and paid services
At times when you opt for any paid service or apply for a subscription plan, we and/or our gateway provider might collect some of your personal information (including billing information, address, credit/debit card number, and expiration date etc.). The subscriptions and the paid services you opt for might be on the auto-renewal mode unless cancelled. Any queries related to the refund of the amount once paid for any service will be dealt with by the administration of Verbena. You can get to us via live chat sessions or can email the support team at email@example.com, and the representatives will try their best to resolve the issue as soon as possible. After discussing all the queries of the user, the decision taken by the administration will be final and could not be challenged any further.
Other Information We Might Collect
At times, we may also collect some additional information, that includes but is not limited to, like when you provide feedback on our services, change the account preferences, respond to our survey, or communicate with us.
What is a cookie
To give our users an enhanced experience and improve the responsiveness of the “website”, we may use “cookies”, or similar tools to assign a unique identification to every visitor. The cookie helps us understand the individual interest of every user. A cookie cannot read any information off your hard drive and only contains the information that you provide.
Log data and its usage
We may track different information about the user’s browsing session and behaviour while using our services. All the information collected is used to conduct internal research based on demographics, devices used, interests and behaviour patterns that help us to protect and serve our users better.
We may also use the information:
- To evaluate the interest of our customers for curating user-specific content, services and offers
- To perform analytics and customer research that helps in analysing traffic patterns and generate sales.
Any messages that you post on our social media accounts, mention us in any posts submitted over the web, or leave feedback on our services will be collected and retained by us. The information can be used to resolve disputes, provide customer support, and troubleshoot problems in view of the applicable laws.
If you send us any correspondence through emails or letters concerning any of our services, we may collect and store the information for internal analysis.
How the Collected Data will be Used
Purpose and processing of data
All of the data that is collected will be processed as per the guidelines that are set by the law. We would process only the information that is defined in the above sections and may use the information to analyse, administer, enhance and personalise the services offered by the company (including the different subsidiaries and affiliates). We collectively process all the information that is collected through our website and the subsidiaries and use them as a whole.
We use the collected information to:
- Create and analyse the aggregated statistics of traffic on the various pages of the website.
- Communicate with you all the details about a service, product launch, promotional announcements, surveys, offers, and operational requests (like password reset request) through emails and push notifications.
- Help you participate in the contests and interactive features that we offer.
- Provide customer support to resolve your queries and/or concerns related to your rights or services provided to you.
Information use by the company
Any information that is provided by you while browsing on www.verbenaweddingplanning.com or registering for any service will be used to improve our services and provide you with the most user-friendly experience(s). We may also require your contact information for availing certain services. The company may use above-said information to maintain, protect, and improve the services. Any information that is publically available and/or accessible in public domain like the comments and messages on social media will not be considered as sensitive.
How the Collected Data will be Shared
Information sharing and disclosure
Verbena does not rent, sell or share your personal information with other individuals or companies. All the data is safely stored on the allocated servers that only the subsidiaries of Verbena has access to.
- Under the sharing of information agreements, we may share your information with trusted partners, including our subsidiary(ies), affiliate(s), and/or our marketing partners.
- We believe that it is necessary to share the information as it helps out in the investigation of any illegal practices.
- If Verbena merges or gets acquired by any other company, then all the information will be transferred to the new company.
- The website of Verbena, not in any way, support the advertisers and/or provides your information to advertisers. In case you encounter any advertisement hovering on the website, you must do away from interacting with it in any way and clear the browser cache immediately. We cannot be held responsible for any data theft that might occur if you interact with an advertisement.
- Verbena works with companies, vendors, partners, and service providers working in different domains and categories of business.
User Control over Collected Data
Accessing and Rectifying Personal Information
You can easily access and/or modify all the personal information that you have provided on the website/application. We give you enough rights to further ensure that any personal information and/or other sensitive data, if found inaccurate, can be corrected or amended by you as feasible. If in case of any doubt you can always get in touch with our support team at firstname.lastname@example.org.
Retention of data and requesting erasure
We may retain your information as long as we consider it necessary or you ask us not to retain your data. You can go ahead and delete your account or can also raise a request directly to our support staff.
It must be noted that even after deleting your account we may retain some information as necessary for our legitimate business interests and as a reference for any future fraud detection and prevention, thus enhancing the safety of our customers. The information in the public domain(e.g. Reviews, Forum Postings, Comments, etc.) may continue to be publicly visible on the website and/or application. Additionally, a few copies of the information (internally referred to as log data) may remain in our database but are disassociated from personal identifiers.
In case of any grievance or complaints concerning any of the services that are offered by Verbena, you can write to us directly at email@example.com. As a user, we give you all the rights to file a complaint or raise an issue with our grievance redressal team. We assure you that our team will carry out all the necessary steps to resolve the problem as soon as possible.
Settling Privacy Issues
All the data of the services that are offered by Verbena is controlled internally at its business headquarter at Jaipur(Rajasthan).
All the data is managed by Mr Pankaj Pareek, Administration Head for the company.
Any privacy issues that a user might have will be dealt with according to the Indian anti-piracy laws. Verbena understands the importance of timely redressal of the complaints and gives priority to resolve them at their earliest.